Get in Touch
01
Location
2Da Playa de Mayapo, Sector Maliwala
02
Working Hours
Mon – Sun: 08.00am – 05.00pm
03
Phone
+57 320 765 5364
04
contact@kitesurfcolombia.com
Frequently Asked Questions
Answers to common queries about our services and how we can assist you.
To confirm your booking, a 30% deposit is required. The remaining balance must be paid before the course starts. We accept payments via Bancolombia, Llaves, Nequi, Nu, Wire Transfer (WIRE + ACH, IBAN SEPA) or Credit/Debit Card (with a 3.9% processing fee).
Our refund policy is as follows:
100% refund for cancellations made at least 4 days before the scheduled start date.
50% refund for cancellations made between 72 and 96 hours before the course.
No refunds for cancellations made less than 72 hours before the course.
If the course is canceled due to unsafe weather conditions or unforeseen circumstances (force majeure), you will receive either a full refund or a credit valid for 12 months.
Yes, a one-time rescheduling is allowed with at least 24-hour notice, subject to availability. However, rescheduling is not permitted for cancellations made within 24 hours of the session.
Yes, all participants are covered by accident insurance during the course. However, we strongly recommend having personal travel insurance that covers adventure sports.
All necessary kitesurfing equipment is provided as part of the course.
Participants are not responsible for the equipment. Any damage caused due to misuse will be not charged accordingly.